The event was Delivered and the unresolved failure happened later.
Continue in Shopify Flow or the downstream system instead of repeating the handoff.
Recover deliberately
Replay external events into Shopify Flow safely.
Replay gives a retained event another handoff. It can also repeat emails, tags, app calls, fulfillment work, refunds, or partner notifications. Review the business effect before you repeat the transport.
Replay is a recovery action. It is not a general-purpose resend button and it does not repair a failure that happened after Shopify Flow already received the trigger.
Stop, pause, or consider replay.
The original handoff result is the first decision boundary.
Current readiness, configuration, or duplicate effects are unclear.
Resolve the uncertainty before a production replay. A newer configuration may change what the event does now.
The retained event needs another handoff and the consequences are understood.
Use the replay preview and confirmation path so the actor, reason, and result stay visible.
Compare the original event with the world it will enter now.
A replay starts from retained event context but runs against current endpoint and workflow conditions.
| Review | Original event | Current state |
|---|---|---|
| Receipt facts | Sender, endpoint, trigger family, mapping, and handoff result. | Confirm you are acting on the intended retained event. |
| Configuration | Settings and readiness recorded when the event arrived. | Endpoint settings and Shopify Flow readiness that apply now. |
| Business effects | Actions that may already have happened. | Actions, deduplication behavior, and partner effects that could repeat. |
Keep recovery deliberate and auditable.
- Inspect
Read the original receipt and why the handoff needs another attempt.
- Assess
Check present readiness, configuration drift, duplicates, and side effects.
- Preview and confirm
Use the governed replay path rather than improvising another sender request.
- Keep the record
Retain the actor, reason, replay result, and later support context.
Review before retrying the handoff.
If the event belongs in Shopify Flow again, use the original receipt, current readiness, side-effect review, and confirmation path together.